itudomino Privacy Policy

This page describes what we collect when you use itudomino and how we keep that data protected under industry standards and applicable law. Our privacy practices cover account registration, game play, payment processing, support interactions, and marketing communications. We are transparent about which third parties we work with (payment processors, customer-support platforms, analytics services), what data they access, and how long we retain your information.

We operate itudomino in jurisdictions where online gaming and sportsbook services are permitted by local law. Our data handling complies with the regulations that apply in those jurisdictions. Your data may be stored on servers located outside your country (we use cloud providers with data centers in multiple regions for redundancy and speed). We have agreements in place with all our service providers to ensure your data receives the same level of protection across borders.

Our commitment is simple: we collect only the data we need to run itudomino (your name, ID, payment information, gaming activity), we do not sell your data to third parties, and we give you control over marketing communications and account settings. If you have questions about how we handle your information—whether you're based in Jakarta, Surabaya, Bandung, Medan, or Semarang—our support team is available to clarify our practices.

What Data We Collect on itudomino

When you register for an itudomino account, we collect your full legal name, date of birth, email address, and phone number. These details are mandatory because they form the basis of your account identity and allow us to contact you about important security or account updates. We also collect your country and jurisdiction so we can verify that you're in a supported region where we operate.

When you deposit or withdraw funds via DANA, e-wallet, mobile banking, local payment, or bank transfer (online payment, e-wallet, mobile banking, local payment), we record the transaction amount, payment method, timestamp, and status. We do not store your payment credentials—your wallet PIN, bank password, or payment app secrets never reach itudomino servers. Your payment provider (online payment, e-wallet, mobile banking, local payment) authenticates the transfer directly using their security infrastructure; we receive only a confirmation that the transaction succeeded or failed.

Your gaming activity on itudomino generates records: which games you played, stakes, outcomes, and timestamps. We track this activity to calculate your weekly cashback, monitor your tier progression, and detect fraud or bonus abuse. Your gaming data is the foundation of our loyalty system—it feeds the metrics that determine your cashback percentage, tier status, and leaderboard rankings during seasonal campaigns.

Personal data

Your name, date of birth, email, phone, and country collected during account registration.

Identity documents

Scanned copies of government ID and proof of address; stored securely for compliance and deleted after account closure plus retention window.

Payment records

Transaction amounts, methods, and timestamps; your actual wallet or bank credentials are never stored on itudomino.

Gaming activity

Games played, stakes, outcomes, and timestamps; used to calculate cashback, tier progression, and prevent fraud.

How We Use Your Data

We use your personal data and identity documents to operate itudomino and fulfill our legal obligations. Specifically, we use your information to create and maintain your account, process your deposits and withdrawals, verify your identity, calculate your weekly cashback and tier status, detect and prevent fraud, respond to your support requests, and communicate important updates about promotions, account changes, or security incidents.

We do not use your data to build profiles for sale to advertisers, and we do not share your data with external marketing companies. However, we do use analytics platforms (such as Google Analytics) to understand how users interact with our website—these platforms receive anonymized, aggregated data (e.g., "many active users visited the Slots category yesterday"), not your personal information. We also use customer-support platforms to manage your chat, email, and phone requests; these platforms sign data-processing agreements with us that restrict their use of your information.

During major seasonal campaigns (Idul Fitri, Idul Adha, Liga 1 finals, Piala AFF tournaments), we may send you email or SMS notifications about special offers or leaderboard contests relevant to your tier and play history. You can opt out of marketing communications in your account settings under "Preferences." Opting out does not prevent us from sending critical security alerts or account notifications—it only stops promotional and campaign messages.

Third-Party Service Providers and Data Sharing

We work with several third parties who process your data on our behalf. Payment processors (including the platforms behind online payment, e-wallet, mobile banking, local payment, and bank virtual accounts) receive your transaction details to authenticate and settle your deposits and withdrawals. Customer-support platforms store conversations you have with our team via chat, email, or phone. Analytics providers receive anonymized usage data (page views, feature clicks, session duration) to help us improve the itudomino user experience.

Cloud infrastructure providers (servers, databases, backup systems) host our platform and store all user data. These providers operate across multiple geographic regions; your data may be replicated to servers in different countries for redundancy and uptime. We select providers that offer encryption in transit and at rest, regular security audits, and compliance with international data-protection standards. All our providers sign contracts that bind them to confidentiality and restrict their use of your information to operating itudomino.

We may disclose your data when required by law—for example, if a government agency issues a subpoena or court order demanding your account information in connection with an investigation. We will comply with such requests, but we do not proactively report user data to any government. We also disclose information when necessary to protect the security of itudomino, prevent fraud, or enforce our terms of service. In all cases, we disclose only the minimum information required.

"We at itudomino believe that transparency about data handling builds trust, and trust is the foundation of a sustainable platform."

Data Retention and Account Closure

We retain your account data (name, email, transaction history, gaming records) as long as your account is active. If you close your itudomino account, we retain your data for a compliance window (typically seven years) to fulfill legal obligations, resolve disputes, and detect fraud. After that window, we delete your personal data permanently, with the exception of anonymized or aggregated records (e.g., "on this date, X number of players participated in a tournament") that cannot identify you.

Identity documents (your ID scan, proof of address) are deleted sooner—typically within 90 days after account closure, unless we are required by law to retain them longer. Payment records are retained in a truncated form (amount, date, method, final four digits of your wallet or account number) for accounting purposes; the full transaction details are deleted according to the retention schedules of our payment providers.

If you request that we delete your account and data before the standard closure date, contact our support team. We will close your account and initiate deletion, but we may need to retain some data for the compliance window due to regulatory obligations. We will explain the specific retention requirements in your case and provide a deletion timeline.

Your Rights and Data Subject Requests

You have the right to access your data, request corrections to inaccurate information, and ask us to delete your data (subject to legal retention requirements). If you want to download a copy of all your personal data held by itudomino, contact our support team with "Data Subject Access Request" in the subject line. We will compile your data and deliver it within 30 days in a standard format (CSV or JSON).

If you believe your data is inaccurate (for example, your name is misspelled in your account profile), you can edit it directly in your account settings under "Profile." For information held by third parties (payment processors, analytics platforms), we will coordinate your request on your behalf. You also have the right to withdraw consent for optional data uses (such as marketing communications or certain analytics features) by adjusting your account settings or contacting our support team.

Security and Encryption

We protect your data with industry-standard encryption. All communication between your browser or app and itudomino servers uses HTTPS (TLS 1.2+), which encrypts data in transit. Your password is hashed and salted in our database, meaning we do not store your actual password—only a cryptographic transformation of it. When you log in, we verify that the password you enter hashes to the stored value; if it matches, you're authenticated. If it doesn't match, access is denied.

Your account on itudomino is protected by two-factor authentication (2FA), which you can enable in your account settings. When 2FA is active, logging in requires your password plus a time-based code from an authenticator app or a code sent to your registered phone number. This prevents unauthorized access even if someone obtains your password.

Our servers are maintained in secure data centers with physical access controls, fire suppression, backup power, and 24/7 monitoring. We perform regular security audits and penetration testing to identify vulnerabilities. If we discover a security breach affecting your data, we will notify you immediately via email and take steps to contain the breach and prevent future occurrences.

Cookies and Tracking Technologies

itudomino uses cookies to enhance your experience. Session cookies (temporary) allow you to stay logged in as you navigate between pages. Preference cookies remember your settings (language choice, table filter preferences, game history). Analytics cookies track your interaction with the platform so we can understand which features are popular and where users encounter difficulty. None of these cookies are used to identify you personally—they serve functional and analytical purposes only.

You can disable cookies in your browser settings, but doing so may prevent some features of itudomino from working (you may be logged out between pages, for example). We do not serve third-party cookies from advertisers or data brokers. The analytics platforms we use (such as Google Analytics) apply their own cookie policies; we recommend reviewing their privacy policies if you want to understand how they use tracking data.

Contact and Privacy Inquiries

If you have questions about how we handle your data, want to exercise your data rights (access, correction, deletion, export), or wish to file a privacy complaint, contact our support team. You can reach us via live chat (typical response within subject to verification during active hours), email (response within one business day), or phone during standard business hours. In your message, include "Privacy Inquiry" or "Data Subject Request" in the subject line so we route your message to the correct team.

Our support team operates in English and Indonesian and can address inquiries in either language. If you're unsatisfied with our response, you may file a complaint with the data-protection authority in your jurisdiction. If you're accessing itudomino from Jakarta, Surabaya, Bandung, Medan, or Semarang, you may be able to escalate your complaint to Indonesia's relevant regulatory bodies.

Policy Changes

We may update this privacy policy as our practices evolve or regulations change. We will notify you of material changes via email at least 30 days before the new policy takes effect. Your continued use of itudomino after the effective date of the updated policy constitutes your acceptance of the new terms. We encourage you to review this policy periodically to stay informed about how we handle your data.

• We collect name, date of birth, email, phone, country, identity documents, payment records, and gaming activity.
• We use your data to operate itudomino, verify identity, calculate cashback and tier status, prevent fraud, and respond to support requests.
• We do not sell your data to external marketers or advertisers.
• We share data with payment processors, customer-support platforms, analytics providers, and cloud infrastructure vendors under strict data-processing agreements.
• We retain account data for the duration of your account plus a compliance window; identity documents are deleted sooner.
• You have rights to access, correct, export, and delete your data, subject to legal retention requirements.
• We use HTTPS encryption, password hashing, and two-factor authentication to protect your account.
• We use functional and analytical cookies only; no third-party advertising cookies.
• Contact our support team for privacy inquiries or data-subject requests.