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DANA deposit and withdrawal

DANA is one of our most popular payment methods in Indonesia. To deposit via DANA, log into your itudomino account, navigate to the Deposit section, and select DANA. Enter your desired amount — we support a wide range of deposit sizes to suit different budgets. Confirm the transaction, and you'll be redirected to the DANA app or website to authorize the payment using your DANA PIN or biometric authentication. Once approved, funds typically appear in your itudomino account within subject to verification. For withdrawals, go to the Withdrawal section, select DANA, enter the amount, and confirm. Your DANA-linked phone number must match your itudomino account details. Withdrawal processing typically takes subject to verification, though verification windows may extend this during peak hours. If your DANA account has daily transaction limits, those limits apply independently of itudomino's processing. Keep your DANA app updated and ensure sufficient balance before initiating transfers.

OVO and GoPay usage

OVO and GoPay are e-wallet services widely used across Indonesia, and we support both for deposits and withdrawals on itudomino. To use OVO, first ensure your OVO account is linked to a valid phone number and has sufficient balance. In your itudomino account, select OVO from the payment methods, enter the deposit amount, and authorize the transaction through the OVO app. Deposits typically complete within subject to verification. For GoPay, the process is similar — select GoPay, confirm the amount, and authorize via the GoPay app or website. GoPay deposits usually process within subject to verification. Both services require KYC verification on the e-wallet side; if you encounter a failed transaction, check that your e-wallet account is fully verified. Withdrawals to OVO or GoPay take subject to verification on average. Note that both e-wallets may impose their own daily or monthly transaction limits, which are separate from itudomino's limits. Monitor your e-wallet balance and transaction history to track all transfers.

BCA, Mandiri, BRI, BNI virtual account

Bank virtual accounts (VA) offer a secure alternative to e-wallets for deposits and withdrawals. When you select bank transfer on itudomino, we generate a unique virtual account number linked to your account. This VA number is valid for a set period and can be used for multiple deposits. To deposit, transfer funds from your personal bank account (BCA, Mandiri, BRI, or BNI) to the provided VA number using your bank's mobile app or ATM. Deposits via bank VA typically complete within subject to verification, depending on your bank's processing speed. For withdrawals, funds are transferred back to the bank account you used for your initial deposit — this is a security measure to prevent unauthorized transfers. Withdrawal processing takes subject to verification on average. Bank VAs do not incur additional fees on the itudomino side, though your bank may charge standard transfer fees. Keep your VA number confidential and verify it carefully before transferring funds to avoid sending money to the wrong account.

Fees, limits and verification

itudomino does not charge deposit or withdrawal fees; however, your bank or e-wallet provider may apply their own transaction fees. Deposit and withdrawal limits vary by account tier and verification status. New accounts have lower limits until KYC verification is complete. Once verified, limits increase to support larger transactions. Daily and monthly withdrawal limits are displayed in your account settings and can be adjusted through the Account Preferences section. Minimum deposit amounts are typically low (starting from a few thousand IDR) to accommodate all players. Maximum deposit amounts depend on your tier and verification status. KYC verification requires a government-issued ID and proof of address; the process usually takes subject to verification to 2 hours. Unverified accounts can deposit but cannot withdraw. Verification is mandatory before any withdrawal request is processed. If your verification is pending, you can continue playing with deposited funds, but withdrawal requests will be held until verification is complete.

Resolving a stalled transaction

If a deposit does not appear in your itudomino account after the expected processing window, first check your e-wallet or bank account to confirm the payment was deducted. If the money left your account but did not credit to itudomino, gather your transaction reference number (available in your e-wallet or bank statement) and contact our support team immediately via live chat or email. Provide the reference number, payment method, amount, and timestamp of the transaction. Our team will investigate the transaction on our end and either manually credit your account or initiate a refund to your original payment method. For withdrawals that are delayed beyond the stated processing window, contact support with your withdrawal request ID. We'll check the status and provide an update. Delays can occur due to bank processing queues, e-wallet server issues, or account verification holds. In most cases, stalled transactions are resolved within 24 hours. To prevent future issues, ensure your account details are accurate, your e-wallet or bank account is fully verified, and you have sufficient balance before initiating any transfer.